Please log in to your account with your phone number and current PIN. Once logged in, you have the option to change the PIN for your profile through the account options. If you have forgotten your PIN, you can have it sent to you, click here.
Users are unable to change the mobile number for their account online. Please create a new account and then delete the old account. The deletion button is located at the bottom of the "Your Account Details" page on the deskyop version and under Option page on the mobile version and application. If you require assistance in closing an older account, you can email support@pacango.com.
Note: once you close the account, your transaction history will be unavailable: please print any receipts that you might need prior to deletion.
Your account number is normally the phone number that was used to sign up; it cannot be duplicated or linked to another phone number. However, you are able to create additional accounts using different mobile phone numbers and use the same email and and license plate information. Some users create secondary accounts with home phone numbers. Please keep in mind, if the account is not a registered phone number, the text message reminder option will be unavailable.
If you no longer wish to receive parking reminders, you can disable the option by phone, online at www.pacango.com, or via the Web App.
1) Online: Visit www.pacango.com and log into your account, on the OPTION section navigate to ALERTS tab and de-select the option: ‘Send me a text reminder prior to the expiry of each parking session…’
2) Web App: Login to your account. The first page displayed will be prompting for location code. The top right corner has an OPTION menu icon. Tap this menu and look for ALERTS icon, tab and you can adjust the text message settings here.
3) Telephone Service: If you are logged in automatically, the system will prompt you to input a location code, or press *(star) for more options. After pressing the star key, one of the options is ALERTS and you can adjust the settings from here.
If you have any problems, please contact us by email at info@pacango.com.
The delivery of SMS texts is dependent on your mobile phone network. PacAnGO sends a text reminder to your mobile phone network provider's gateway, who in turn send it to your mobile phone approximately 10 minutes before your parking is due to expire. Delayed delivery times or non-delivery can occur when your network is experiencing problems. If you are not receiving these reminders, first verify that the Text Reminder setting is enabled. If the feature is enabled, then we ask you to contact your phone company.
It is possible that an account holder registered an account using the wrong information. Please forward the message to support@pacango.com and we can investigate and attempt to contact the account holder.
If you get a message that User already exists it could be related to an old account that was not removed from the system, a mistaken number entry, or a recycled phone number. To rectify the situation please email support@pacango.com with the phone number, and we can look into this for you.
If you are receiving the message that your account details are invalid or suspended, please consider the following points:
1) Ensure you are using the PacAnGO Web App (m.pacango.com) we have competitors that have applications that are designed similar to our own.
2) Ensure that you are logging in with your mobile phone number, no spaces, no hyphens.
3) Try logging into the PacAnGO system on a different device with www.pacango.com (tablet, phone, computer). If you are able to login to your PacAnGO account using a different platform, the issue may be with the device rather than your account.
4) Did you recently have a failed transaction? It is possible that the failed payment has put the account in suspended status. A PacAnGO representative can check on this for you, please email support@pacango.com.
The payment method is managed by Fluttervawe. You can easily update the payment method information on the Flutterwave webpage during the parking payment process. PacAnGO does not store any users's payment information, Flutterwave provides a secure gateway to allow any users to pay with different topologies of payment.
To view and print off parking receipts, please log in www.pacango.com On the accout page there is a link called Parking History. On the right site of the page there is a small printer icon that allow to print off or save the receipts. You can review up to the last 24 months.
Visit www.pacango.com and log into your account using your mobile number and the PIN.
Once logged in you are taken to a screen where you can view Your Account details. Click View and there will be a tab marked 'Click HERE if you want to delete your account'. Click the tab to access at the account delete page.
If you are closing your account and require a record of your transactions, please print out your parking history prior to closing the account as the information will not be available once you delete your details.
Users are unable to change any parking transaction details once the parking session has been confirmed. If you have parked under the wrong location, vehicle license plate, or parking space/bay, please start a new parking transaction with the correct details. Please note that all refunds, for corporate and personal accounts, including duplicate parking transactions requests, are subject to the refund policies laid out by the Parking Operator. PacAnGO has no authority to directly issue refunds on the Parking Operator’s behalf. Please contact the parking organisation to discuss potential reimbursement.
The automated service line that you call into is dependent on the parking location. All PacAnGO locations have the appropriate phone number posted on signs and parking meters.
If the PacAnGO service is offered, you will see the PacAnGO sticker/decal stating that you are able to pay for parking. Please note that there are different companies that offer the similar services. When the location number is inputted into the App, an address will appear and should match where you have parked your car.
With the App, online and Web App: After confirming the transaction details, you must wait for a confirmation message to appear. If you close the app/page before viewing the completion message, please log back into the app/page to verify if your parking request was successful. If the session has started successfully then you will see the details displayed.
Telephone Service: A payment is successfully processed if after confirming the transaction by pressing 1, you hear ‘Payment Successful'. If you are not informed of a live parking session you can assume your parking session has not been started.
There is no way to transfer unused time to an alternate location. Load the Apps or Web App or calling the automatedline and input the new location to purchase more parking.
You are most likely trying to exceed the maximum parking restrictions for the location that you are parked at. PacAnGO customers are subjected to the same parking restrictions as customers who pay through the meter. Some areas prevent users from repeat parking after staying for the maximum time allowed by implementing a wait time for example 1 hour. In this case users are unable to park at the same location, or possibly at other meters on the same street, until the defined wait time has passed.
The parking rates for PacAnGO should be the same as the rates posted at the parking location. In some instances, a service charge or special event pricing may be in effect. For rate discrepancies, please contact the parking provider as they will need to make the proper adjustments to ensure the correct payment is processed.
The service or convenience fee covers benefits such as the ability to add time remotely, email confirmation and online receipts. In some cases, PacAnGO applies a convenience fee to each transaction. Not all locations/operators are subject to the transaction fee. In some instances the fee is absorbed by the parking provider and in other cases it is passed onto the customer. Optional texts are charged at 30₦ per text in most areas. Refer to the signage where you are parking for details of charges.
If you received a ticket, please check your transaction to ensure that the location, license plate/stall and time, corresponds with the information listed on the notice. Follow the directions on the ticket. Should you need to access your parking transaction history, please login to www.pacango.com.
If you login to the account and do not see a transaction, it is possible that the transaction was not confirmed. It is important to wait for a confirmation message to appear. If you are on the Telephone Service, the message will state ‘your transaction has been processed.’ If you are on the mobile Web App, a message is displayed stating ‘Your parking has been started.’
If you received a ticket despite valid parking payment, you must contact the parking provider.
Please note: PacAnGO cannot not handle Penalty Charge Notice appeals on behalf of the parking operator. We can confirm that payment was successful and investigate any anomalies, but ultimately, you must reach out to the parking provider.
When you pay with PacAnGO, you do not need to display anything on the dash. The enforcement officers will have details of valid parking sessions, license plates or space numbers dependent upon where you are parked, all via a handheld device.
Yes, you are able to use any phone to call in to pay for your parking. Just call in to the Telephone Service as usual, where you will be prompted for your mobile phone account number, digit the PIN. If you are not asked for this information, then press * for more options and select the option to choose another account, as this means the phone you are calling from is already associated with a PacAnGO account.
YES! All of our users data is heavily encrypted. PacAnGO adheres to PCI Level 1 compliance and is audited yearly to ensure its compliance with the security standards. You also have the option of enabling your account with a security PIN.